Vegastars

Privacy at Vegastars: Your Personal Information Explained

Australian players trust us with personal details every time they sign up, pay or get in touch, so this policy spells out what Vegastars collects, what we use it for and the choices you keep. Throughout this policy, “we”, “us” and “our” refer to Vegastars, and “you” refers to anyone who visits our pages or holds an account with us.
Last updated: 24 October 2026

1. Who Is Responsible for Your Information

Vegastars decides how and why the personal information described in this policy is handled. If you have a question about your details, or want to make a request about them, contact our support team through live chat or by e-mail. Writing from the e-mail address linked to your account helps us confirm that a request really comes from you before we act on it.

2. What You Tell Us When You Register

Opening an account typically takes an e-mail address, a username, a password and a phone number. You can usually sign up through a Google or Telegram account instead. We usually ask you to confirm your e-mail address once the account exists. Your country is typically filled in for you during sign-up. Please keep your details correct and current, because we rely on them when we verify who you are and when we pay you.

3. Identity Checks and the Documents We Request

Each account has to pass an identity check, and we hold withdrawals until that check is complete. As a rule, the check begins when you request your first withdrawal. We typically ask for an identity document together with a proof of address. Proof that a payment method belongs to you is usually requested as well. Our review of submitted documents typically takes up to 24 hours. Where it applies, we usually also ask where the funds you play with come from. We use these documents only to confirm your identity, protect your account from misuse and keep payments safe.

4. Payment Information

When you deposit or withdraw, we handle the details a transaction needs: the method, the amount, the currency, the time and the status of the payment. Our deposit methods include Visa, Mastercard, Skrill, Neteller and Apple Pay, together with Bitcoin, Ethereum and Litecoin. PayID is typically offered to Australian players as well. The provider you choose processes the payment itself and passes us what we need to credit your balance or send a payout. We keep a record of your transactions so that you can see your history and so that we can apply the rules of any offer you take up.

5. Information Collected While You Use Our Pages

When you visit us, our systems record technical details such as your device type, browser, IP address and the pages you open. Small files called cookies help us keep you signed in, remember your preferences and understand which pages need improving. You can clear or limit cookies in your browser, although some features may then stop working as expected.

6. Why We Use Your Information

We use personal information to:

  • create, run and secure your account;
  • process deposits and withdrawals and keep a record of them;
  • verify your identity and prevent fraud or misuse of payment methods;
  • apply the rules of bonuses and promotions you choose to take part in;
  • answer your messages to our support team;
  • support the limits and other responsible gambling tools you set.

7. When We Share Information

We do not sell your personal information. We share it only where a task requires it, for example with the payment provider that handles your transaction or with a service that helps us check a document. We may also disclose information when an authority is entitled to request it. Anyone who receives your details from us may use them only for the task they were given.

8. How We Protect Your Account

The connection between your device and our pages is typically protected with 256-bit SSL encryption. Two-factor authentication is usually offered as an optional extra layer for your login. Keep your password to yourself, use one you do not reuse elsewhere and sign out on shared devices. If you think someone else has accessed your account, contact us straight away.

9. Your Choices About Your Information

You can ask us which personal information we hold about you, ask us to correct details that are wrong and ask us to delete information we no longer need. You can also opt out of marketing messages at any time. Some records, such as transaction history and verification results, may need to be kept after an account closes so that we can deal with disputes and prevent fraud.

10. Questions and Complaints

Contact our support team through live chat or by e-mail with any question about this policy. If you are not satisfied with our answer, you can contact the Office of the Australian Information Commissioner (OAIC), GPO Box 5288, Sydney NSW 2001, on 1300 363 992. We may update this policy from time to time, and the date at the top of this policy always shows the latest version.